FAQs

How Do I Order?

Snapptales makes it easy to create your personalized photo book in just minutes! Simply choose from our collection of beautiful templates. You have 2 options: upload your photos and let our creator build your photo book automatically in seconds, or design your book manually page by page. 

How Long Will My Order Take To Arrive?

US: 9-11 business days

UK: 7-8 business days

EU: 10-12 business days

Australia: 7-10 business days

Rest of the world: 15-20 business days

Do You Ship Internationally?

Yes, we ship to the following countries: USA, UK, Australia, Denmark, Netherlands, Germany & France. If you don't see your country listed, please reach out to us and stay tuned!

How Much Can I Customise My Design?

Our editor gives you the option to customize layouts, and text fonts and styles.

What Are The Dimensions Of Your Books?

Landscape A4 Hardcover: Size: 29.7 x 21.0 cm / 11.7 x 8.3 in

Square Hardcover: Size: 21.0 x 21.0 cm / 8.3 x 8.3 in

Cover: Matte laminate finish, 2.5 mm thick

Pages: Silk coated gloss paper, 200gsm

How Do I Get In Contact?

We're here to help! Reach out to us through:

Email: support@snapptales.com for general enquiries

You can also connect with us on social media – we're always happy to chat!

My Order Arrived Incorrect – What Should I Do?

If your order isn't quite right, please contact us at support@snapptales.com We'll make it right as quickly as possible!

My Order Arrived Damaged/Defected – What Should I Do?

Please review our Refund Policy page to learn more about our replacement process and how we can help.

Will My Pictures Look The Same Once Printed?

Your photos will be printed using the original quality of the images you upload, ensuring they look sharp and vibrant in your finished book. We use professional-grade printers so your images will be clear, crisp, and beautifully detailed.

Please note that colors may appear slightly different in print compared to your screen due to variations in screen brightness, color calibration, and the natural differences between digital displays and printed materials.

Couldn't find your answer?

Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.